Stay ahead of potential churn, take action to retain at-risk customers, and discover opportunities to delight customers in ways you never thought possible.
Forget about generic, one-size-fits-all scoring methods. Forwrd’s AI algorithms continuously monitor customer behavior and identify those likely to churn, so your team can focus retain and expand their best customers.
Ditch your one-dimensional scoring method. Seamlessly integrate Forwrd with your CRM, support ticketing, marketing automation, product analytics, and more, to generate holistic customer scores based on your users' multi-channel journeys.
Critical issues going unnoticed? Let’s change that. Our real-time customer scoring gives you up-to-the-minute insights on at-risk customers, so you can act fast, meet their expectations, and delight them.
Help your CSMs to craft the perfect pitch, every time, at the right time. Stop wasting time manually emailing your CSMs with instructions. Automatically inject scores and insights into the tools they already use, to streamline processes and help CSMs exceed their retention goals.
Monitor your predictions, top-line metrics, and retention efforts with a dashboard that helps you understand the impact of your predictions on your teams’ performance, letting you identify opportunities, celebrate wins, and track the ROI of Forwrd.
Leverage AI and automation to prioritize your best leads, accounts, and customers and enable your GTM teams with deal-closing insights.
Forwrd's models help us to answer tough questions in a rapidly changing environment.
PowToon boosts Marketing Ops efficiency & SDR productivity - achieves 10X faster lead response time and 4X more PQLs.
We replaced our old health score (3 variables) with Forwrd's model (36 variables) which predicts churn with 75% accuracy.
"Our SDRs love it! Forwrd integrates with HubSpot seamlessly, making it easy to feed SDRS with predictions & insights in the CRM"
“Forwrd helps us exceed our pipeline targets. Its predictions help us stay focused and deliver significant value from day one.”
WalkMe uncovers non-obvious factors that lead to churn - achieves 31% improvement in retention efforts.
Easily connect your data to Forwrd to enable GTM teams to surface deeper prediction & insights that make all the difference in the world.